§ 5.57.050. Duties of alarm installation and monitoring companies.

A.

The alarm installation company shall provide written and oral instructions to each of its alarm users in the proper use and operation of their alarm systems. Such instructions will specifically include all instructions necessary to turn the alarm system on and off and to avoid false alarms.

B.

An alarm company shall not use automatic voice dialers.

C.

A monitoring company shall:

1.

Report alarm signals by using telephone numbers designated by the alarm administrator;

2.

Verify every alarm signal, except a duress or holdup alarm activation before requesting a law enforcement response to an alarm system signal;

3.

Communicate alarm dispatch requests to the municipality in a manner and form determined by the alarm administrator;

4.

Communicate cancellations to the municipality in a manner and form determined by the alarm administrator;

5.

Ensure that all alarm users of alarm systems equipped with a duress, holdup or panic alarm are given adequate training as to the proper use of the duress, holdup or panic alarm;

6.

Communicate any available information (north, south, front, back, floor, etc.) about the location on all alarm signals related to the alarm dispatch request;

7.

Communicate type of alarm activation (silent or audible, interior or perimeter);

8.

Provide an alarm user registration number when requesting law enforcement dispatch;

9.

After an alarm dispatch request, promptly advise the law enforcement agency if the monitoring company knows that the alarm user or the responder is on the way to the alarm site;

10.

Attempt to contact the alarm user or responder within twenty-four hours via mail, fax, telephone or other electronic means when an alarm dispatch request is made; and

11.

Upon the effective date of the ordinance codified in this chapter, monitoring companies must maintain for a period of at least one year from the date of the alarm dispatch request, records relating to alarm dispatch requests. Records must include the name, address and telephone number of the alarm user, the alarm system zone(s) activated, the time of alarm dispatch request and evidence of an attempt to verify. The alarm administrator may request copies of such records for individually named alarm users. If the request is made within sixty days of an alarm dispatch request, the monitoring company shall furnish requested records within three business days of receiving the request. If the records are requested between sixty days to one year after an alarm dispatch request, the monitoring company shall furnish the requested records within thirty days of receiving the request.

D.

An alarm installation company and/or monitoring company that purchases alarm system accounts from another person shall notify the alarm administrator of such purchase and provide details as may be reasonably requested by the alarm administrator.

(C.O.04-171 § 1 (part))